My Flower Loyalty Programme : General Terms and Conditions of Use
Updated on the 30/11/2020
9. Claims relating to the operation of the My Flower Loyalty Programme
12. Acceptance of these general terms and conditions of use, juridiction
1. The programme
The My Flower Loyalty Programme is designed to enable members to take advantage of the benefits described below when staying at Flower campsites.
These General Terms and Conditions of Use describe the conditions under which customers join and use Flower Camping’s MyFlower loyalty programme.
2. Definitions
“My Flower” card: the loyalty card associated with the “My Flower” loyalty programme.
Member: a customer who has signed up to the “My Flower” loyalty programme by agreeing to these General Terms and Conditions of Use.
Programme: the “My Flower” loyalty programme.
GDPR: the EU General Data Protection Regulation.
3. Membership
You can join the My Flower Loyalty Programme:
- by registering online at www.flowercampings.com or
- by signing up at reception when you stay at a Flower campsite.
Membership of the programme is free and will be activated when you receive an email confirming your membership and containing your unique My Flower card number. Membership is open to all adults with legal capacity.
Your My Flower card is strictly personal and may not be sold, assigned or lent to any other person. Each card bears a unique My Flower card number.
To join the MyFlower loyalty programme customers must open a customer account via the Flower Campings website.
Before joining, customers must read and agree without reservation to these General Terms and Conditions of Use.
4. Using your card
To take advantage of the benefits offered by the Loyalty Programme, you must enter your My Flower card number when making a booking and subsequently present the My Flower card on arrival at your campsite. You must comply with both of these requirements in order to take advantage of the benefits offered by the programme.
5. Earning points
Each time you stay at a Flower campsite, your My Flower loyalty account will be credited with 1 point for every euro you are charged by the campsite.
The points will be credited to your account and ready to use 48 hours after the end of your stay. You can earn points both on holidays booked online at www.flowercampings.com and when you book directly with any campsite in the Flower network. Points cannot be earned on the following goods and services:
- food and drink,
- room rental,
- the sale of off-site services (tickets, off-site activities and any other service not provided by the campsite),
- residential rentals.
The number of points you earn for each stay increases by 50 points with effect from your second stay starting in the same calendar year (1 January to 31 December), provided that you have been credited with points for both stays.
Welcome offer: Members signing up to our My Flower loyalty programme from 1 January 2018 will automatically have 100 points credited to their accounts.
Points collected may neither be assigned nor exchanged for cash.
6. Points expiry date
Once earned, points are valid for 36 months with effect from the end of the stay on which they are obtained. Each new stay then extends the validity of any residual points on your My Flower card by 36 months.
7. Redeeming your points
Points earned can be converted into discounts on stays booked at campsites in the Flower network according to the scale set out below up to a maximum of €50 per stay.
Number of points earned | Amount of reduction |
150 | €5 |
300 | €10 |
500 | €15 |
1000 | €30 |
1500 | €50 |
These discounts are applicable to stays booked via Flower’s distribution channels, i.e. online at www.flowercampings.com or directly with campsites in the Flower network.
They will be applied on the date you pay the deposit on your holiday provided that the campsite in question has issued final confirmation of your booking.
The amount of the discount will be the maximum discount to which you are entitled but no less than this maximum amount and no more than the total cost of the holiday.
If you choose to pay all or part of your deposit using your My Flower points and the amount of the deposit (calculated according to the campsite’s General Terms and Conditions of Business) is less than the amount of the reduction to which you are entitled, the deposit will automatically be increased to the amount of this reduction as long as it does not exceed the cost of the holiday you have booked.
To take advantage of this reduction, you will need to follow the procedure set out below.
- If the booking has been made online at www.flowercampings.com: At stage 2 of the booking process, sign in to your Flower account (you must be a member of the My Flower loyalty programme). Then, at stage 3 Payment, choose to pay using your My Flower loyalty card.
- Direct campsite bookings: Quote your My Flower card number when making your booking and show your My Flower card at reception when you arrive.
- Where you have not booked in advance: Show your My Flower card on arrival at the campsite of your choice.
Points cannot be earned on the following goods and services:
- food and drink,
- room rental,
- the sale of off-site services (tickets, off-site activities and any other service not provided by the campsite),
- residential rentals.
If your stay is cancelled, points debited at the time of booking to secure a discount will not be returned under any circumstances.
8. Loss or theft or card
In the event of the loss or theft of your My Flower card, you undertake to inform Flower Campings as soon as possible by email at the following address: contact@flowercampings.com
Flower Campings undertakes to suspend your lost or stolen My Flower card as quickly as possible and to reissue you with a new card without delay. Under no circumstances may Flower Campings be held responsible for any points debited during the period in which the lost or stolen card remains active.
9. Claims relating to the operation of the My Flower Loyalty Programme
If you notice that points have not been credited to your account correctly, you may request that your points balance be adjusted by submitting the relevant paid bill within two months after making a complaint by email to: contact@flowercampings.com
10. Termination
10.1. Termination by you
You may decide to withdraw from the My Flower Loyalty Programme at any time. To withdraw you must send an email to contact@flowercampings.com indicating that you wish to terminate your membership. You will be removed from the programme within one month of your request.
10.2. Termination by Flower Campings
Any breach of the General Terms and Conditions of Use of the My Flower Loyalty Programme may result in your exclusion from the programme by Flower Campings.
10.3. Effects of termination
Termination will result in the end of your membership of the My Flower Loyalty Programme and the cancellation of all the points you hold on the date of termination. There is no right of compensation in respect of these points.
11. Personal data processing
You can find out more about how we process your personal data and your rights by reading our Data Protection Policy here.
12. Acceptance of these general terms and conditions of use, juridiction
By joining the loyalty programme you accept these General Terms and Conditions of Use without reservation.
These General Terms and Conditions of Use are subject to amendment.
You will be notified in advance of any new general terms and conditions of use by an appropriate method (website, email, notices posted in member campsites of the Flower network, etc.) thirty (30) days before they become effective to give you time to cancel your membership. If you do not cancel your membership within this thirty (30) day period, the new general terms and conditions of use will become effective, taking precedence over any previous version.
In any event, these General Terms and Conditions of Use take precedence over any previous version.
In the event of a dispute between you and Flower Campings which cannot be settled amicably, it will be settled by the competent court.