Capital run “Best Chain 2018” poll
This exclusive list was drawn up by Capital magazine and its market research partner Statista. They polled 20,000 consumers for their views, which they then used to draw up a ranking of the best chains in France.
Respondents were asked to rate the chains they had used over the last three years in three different areas: customer focus, level of expertise and how likely they were to recommend the chain to those around them.
When the results were announced, Flower ranked among the best campsite chains for its quality of service.
Above everything else, Flower campsites are friendly and welcoming – neither too big, nor too small. And at Flower quality isn’t just a word, it’s a fact! Securing a place in Capital’s Best Chain 2018 ranking is just the latest step in our commitment to guaranteeing you great customer satisfaction levels and so continuing to provide you with the holidays of your dreams.
Qualité Tourisme certified campsites
Because customer satisfaction is very important to us and we want to do everything we can to make sure you enjoy your holiday, Flower has signed up to the French government’s national travel and tourism quality certification programme.
Campsites applying for Qualité Tourisme certification undergo a full service audit based on over 400 different criteria carried out by an independent body every three years.
Only then do successful campsites receive Qualité Tourisme certification – your guarantee that they meet the tourism quality standards set by the French government. You will find the Qualité Tourisme logo on the campsite pages of successful applicants.
Your browsing experience on the Flower website
A few days after making a booking at www.flowercampings.com, you will receive a rating form from independent online customer review service TrustPilot asking you to share your views on your browsing experience on the Flower website. The questions asked relate specifically to the website. You will receive another questionnaire, a few days after the end of your holiday, asking you about the holiday itself.
All these reviews, both good and bad, are automatically posted online. Below you can see the current rating for www.flowercampings.com, updated in real time:
Certified customer reviews
Because reading customer reviews now plays a vital part in how holidaymakers choose their holiday destinations and because reviews are only useful if they are reliable, we wanted to tell you exactly how we obtain the reviews posted on our website at www.flowercampings.com.
The customer reviews you can read on our website are all certified by the SecureHoliday booking system which sends out questionnaires to all holidaymakers a few days after the end of their stay.
Unlike other websites, Flower Campings uses only reviews that are less than 12 months old to calculate its ratings and post on the site. That’s because we think you’re more likely to be interested in recent reviews describing the holidays Flower customers took with us last year.
Flower customer satisfaction survey
A customer satisfaction survey carried out by Flower on the basis of 10,798 reviews written by French, Belgian, British and Dutch customers who stayed at a Flower campsite between January and September 2017 has revealed that 94% of our customers were satisfied with their holiday, giving us an overall mark of 7/10 or above!