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Flower campsites : Our Quality Commitment

Qualité Tourisme certified campsites

Because customer satisfaction is very important to us and we want to do everything we can to make sure you enjoy your holiday, Flower has signed up to the French government’s national travel and tourism quality certification programme.  

Campsites applying for Qualité Tourisme certification undergo a full service audit based on over 400 different criteria carried out by an independent body every three years.


Only then do successful campsites receive Qualité Tourisme certification – your guarantee that they meet the tourism quality standards set by the French government. You will find the Qualité Tourisme logo on the campsite pages of successful applicants.

Your browsing experience on the Flower website

A few days after making a booking at www.flowercampings.com, you will receive a rating form from independent online customer review service TrustPilot asking you to share your views on your browsing experience on the Flower website. The questions asked relate specifically to the website. You will receive another questionnaire, a few days after the end of your holiday, asking you about the holiday itself.

All these reviews, both good and bad, are automatically posted online. Below you can see the current rating for www.flowercampings.com, updated in real time:

Certified customer reviews

Because reading customer reviews now plays a vital part in how holidaymakers choose their holiday destinations and because reviews are only useful if they are reliable, we wanted to tell you exactly how we obtain the reviews posted on our website at www.flowercampings.com.

The customer reviews you can read on our website are all certified by the SecureHoliday booking system which sends out questionnaires to all holidaymakers a few days after the end of their stay.

 

Unlike other websites, Flower Campings uses only reviews that are less than 12 months old to calculate its ratings and post on the site. That’s because we think you’re more likely to be interested in recent reviews describing the holidays Flower customers took with us last year.

 

Flower customer satisfaction survey

From April to August 2015 a total of 6449 French, Dutch, Belgian and British customers took part in a customer satisfaction survey run on behalf of Flower by the independent marketing institute MDTC.

The results of this survey revealed that 94% of our customers were satisfied with their stay at a Flower campsite and that 90% were planning to come back to a Flower campsite for their next holiday!

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